How long does an order take to complete?


Once ordered, it will be emailed to you within the current turn around time. Please check pinned current time on my website (usually roughly 7 days, not including peak times such as Xmas)


If you require your illustration sooner than the turn around time please add the ‘Rush Fee’ to your cart at checkout


It’s been longer than 7 days, where is my illustration?


Current turn around time is just an estimate, sometimes your order may take an extra day or two. Please keep an eye on your emails, sometimes the email with your digital file attached will be sent to your junk/spam folder, so please check there first before panicking 😊


You can always email us at illustrationsbyellex@gmail.com if you need


I’ve ordered a physical print, what is the process?


Once your order has been draw an email with your digital file will be sent to the email address provided on the invoice. Approval of the digital file is needed before printing the physical print. This is for your benefit just incase you’d like any alterations (eg. Change of hair colour, added text ect) to your illustration before we print and post.


If you have ordered a physical print please ensure to check your emails (including spam folder)


Paper options for prints are

Linen Paper 215gsm (A5 & A4)

Canvas Paper (A4)



Are you able to combine 2 photos together into one illustration?


Yes absolutely possible! As long as all people in photographs are standing/ sitting in similar positions I will be able to merge both photos together. If you are unsure or have any questions about combining photos into one illustration, feel free to contact us for a chat about it